SF AI Specialist Fall Program: Helsinki

About Blue Road Academy

Blue Road Academy solves skills gaps and talent shortages so that every company and every one can harness the transformative power of cloud technology and AI.

Through our world-class technical training and professional training programs on today's leading cloud technologies such as Salesforce, ServiceNow, and AWS, we are on a mission to create a more integrated and prepared community of professionals in tech. We work directly with employers to broaden their talent pool and fostering inclusive hiring practices, leaving no one behind and including those who need support to access the labor market.

AI skills are critical for success in the cloud. 

With the rise of AI, employers are demanding more of their teams. Gaining a strong foundation on AI knowledge is critical to professionals in tech who aim to unlock business value with AI. Salesforce delivers trusted and scalable AI grounded in the fabric of the Salesforce Platform.

Agentforce: AI agents on the world's #1 CRM.

AI agents are a type of artificial intelligence (AI) system that can understand and respond to customer enquiries without human intervention. They are created using an agent builder, like Agentforce and rely on machine learning and natural language processing (NLP) to handle a wide range of tasks.

We are pleased to offer the following Agentforce AI Specialist Program in Helsinki, Finland:

Agentforce AI Specialist Program

Complete technical training combining AI knowledge and practical skills on the Salesforce Platform.

2 weeks | 8 Sessions | 16 hours per week | Classroom based

AI & Cloud Foundation

• Gain a strong foundation of AI knowledge and tools available. No previous AI experience required.
• Learn AI theory, covering topics such as LLMs, ML, AI ethics, and applications of AI.
• Learn to how AI chatbots and AI agents work using open libraries.
• Understand core concepts of cloud computing, object-oriented programming, and automation.

Salesforce Platform & Agentforce

• Implement your AI & Cloud Foundations knowledge in a hands-on, practical setting using Agentforce.
• Build Flows, use Prompt Builder and Agent Builder to build and deploy Sales Cloud and Service Cloud Agents.
• Dive into the core concepts of Salesforce Agentforce Architecture and the Einstein Trust Layer.
• Implement Data Cloud and discover how RAG can extend Agentforce's capabilities.

The program gives you access to: 

• 32 hours of in-person training with expert trainers and guided coursework. 
• Access to diverse resources: on Circle platform, you will find personalised Trailmixes, exercises, and class materials.
• Business & technical knowledge: Sessions are designed to provide you with the skills necessary to deploy AI agents and apply them to a business situation at your company. 
• Exam voucher: to solidify your reputation as the agent-building expert, you will be provided with a voucher code to take the Salesforce Agentforce Specialist certification.